Danimex Support
We offer unique level of customer service and technical support.
The DanimexSupportTM includes:
Customer support:
- Fast and reliable delivery
- A high level of technical support on site or via email or phone
- Education and training of users and customer experts
- A dedicated staff of customer supporters with in-depth product knowledge
- Easy access to product information and specifications via a customer extranet
- Access to FTP site offering relevant downloads of manuals and firmware upgrades.
Technical support:
- A higher level of technical support on-site or via email or phone
- Education and training of users and customer technical staff (Danimex Academy™)
- Site survey conduction for better coverage and performance of your setup
- RF Coverage and data-link performance study
- System integration planning
- FAT and SAT testing (Factory/Site- Acceptance Test)
- System solutions with in-depth TETRA, DMR Digital, HF, Analog, select5 and MPT1327 expertise
- Power Backup solutions provider
- Support Ticketing System for efficient RMA and technical issues
- Online knowledgebase FAQ for easy troubleshooting
- Access to FTP site offering relevant downloads of manuals, brochures and firmware upgrades.
HITS - Humanitarian IT Service:
Danimex Communication offers a unique level of customer service and technical support on-site or remotely (e-mail or phone). We have skilled experts on hand and the tools and processes to customise a range of solutions at a high level so you can get the best performance out of your investment.
We offer a broad range of service from education and training through site surveys to total project management that we tailor to each customer.
