Support & Services

Danimex Support

We offer unique level of customer service and technical support.


The DanimexSupportTM includes:

 

Customer support:

  • Fast and reliable delivery  
  • A high level of technical support on site or via email or phone
  • Education and training of users and customer experts  
  • A dedicated staff of customer supporters with in-depth product knowledge  
  • Easy access to product information and specifications via a customer extranet  
  • Access to FTP site offering relevant downloads of manuals and firmware upgrades.


Technical support:

  • A higher level of technical support on-site or via email or phone
    • Education and training of users and customer technical staff (Danimex Academy™)
    • Site survey conduction for better coverage and performance of your setup
      • RF Coverage and data-link performance study
      • System integration planning
      • FAT and SAT testing (Factory/Site- Acceptance Test)
    • System solutions with in-depth TETRA, DMR Digital, HF, Analog, select5 and MPT1327 expertise
    • Power Backup solutions provider
       
  • Support Ticketing System for efficient RMA and technical issues
    • Online knowledgebase FAQ for easy troubleshooting
    • Access to FTP site offering relevant downloads of manuals, brochures and firmware upgrades.
       

Access the support ticket system here http://support.danimex.com

HITS - Humanitarian IT Service:

Danimex Communication offers a unique level of customer service and technical support on-site or remotely (e-mail or phone). We have skilled experts on hand and the tools and processes to customise a range of solutions at a high level so you can get the best performance out of your investment.

We offer a broad range of service from education and training through site surveys to total project management that we tailor to each customer.

The Danimex Support team is placed at the main office in Denmark.

Danimex Support is available during business hours in Denmark:

Opening hours:
08:00 - 16:00 GMT+1

The office does not respond during official Danish holidays.

CERTIFIED DISTRIBUTOR

Danimex Communication is an
award winning distributor of
radio communication solutions and
equipment throughout the world.
 

CERTIFICATES

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.
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