Corporate news

1000+ successful support cases

25th February 2015 Print article
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1000+ Successful cases processed
The success of our new support system is beyond what we could have imagined. Already within a few months of running we have had over 1000 successful support cases.

A big thanks goes out to all resellers, customers and end-users using this system and of course the skilled Danimex technicians in our support department handling all the cases.

Please keep using the system, Danimex Support


The first point of contact can either be by:

  1. Sending an e-mail to: support@danimex.com with the issue described, or by
  2. Visiting the Support ticket system homepage at http://support.danimex.com for direct signup and access + overview of existing cases and ticket-numbers.
     

For DanimexSupport to ensure that the customer receives the highest level of service, 
we offer these new features in our system:

  • Easy ticket creation
  • Unique case numbers on all support request
  • Complete overview of status for tickets
  • Faster response time on all cases
  • Easy follow up via support interface and e-mail
  • Complete department interoperability 
  • Knowledgebase section for our resellers and partners
  • "One point of contact" for the entire process
  • Best qualified supporter on the case

CERTIFIED DISTRIBUTOR

Danimex Communication is an
award winning distributor of
radio communication solutions and
equipment throughout the world.
 

Motorola Solutions - value added distributor

CERTIFICATES

Global Compact
ISO 9001
Trace Certified
Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.
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