Corporate news

Support Ticket System
With the new ticket system we have the ability to solve all technical issues regarding either, General inquiries, RMA-related cases as well as airtime requests.

Our interactive online support system gives the customers a faster response time, and a proper overview of their running support as well as solved tasks.

With this new system Danimex guarantees a closer dialog between supporters and customers, at the same time giving them a level of support not many can offer.

The first point of contact can either be by:

1. Sending an e-mail to: support@danimex.com with the issue described, or by
2. Visiting the Support ticket system homepage at http://support.danimex.com for direct signup and access + overview of existing cases and ticket-numbers.
    

For DanimexSupport to ensure that the customer receives the highest level of service, 
we offer these new features in our system:

• Easy ticket creation
• Unique case numbers on all support request
• Complete overview of status for tickets
• Faster response time on all cases
• Easy follow up via support interface and e-mail
• Complete department interoperability 
• Knowledgebase section for our resellers and partners
• "One point of contact" for the entire process
• Best qualified supporter on the case