Corporate news

Danimex launches new Support system

13th January 2015 Print article
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Support Ticket System
With the new ticket system we have the ability to solve all technical issues regarding either, General inquiries, RMA-related cases as well as airtime requests.

Our interactive online support system gives the customers a faster response time, and a proper overview of their running support as well as solved tasks.

With this new system Danimex guarantees a closer dialog between supporters and customers, at the same time giving them a level of support not many can offer.

The first point of contact can either be by:

  1. Sending an e-mail to: support@danimex.com with the issue described, or by
  2. Visiting the Support ticket system homepage at http://support.danimex.com for direct signup and access + overview of existing cases and ticket-numbers.
     

For DanimexSupport to ensure that the customer receives the highest level of service, 
we offer these new features in our system:

  • Easy ticket creation
  • Unique case numbers on all support request
  • Complete overview of status for tickets
  • Faster response time on all cases
  • Easy follow up via support interface and e-mail
  • Complete department interoperability 
  • Knowledgebase section for our resellers and partners
  • "One point of contact" for the entire process
  • Best qualified supporter on the case

CERTIFIED DISTRIBUTOR

Danimex Communication is an
award winning distributor of
radio communication solutions and
equipment throughout the world.
 

CERTIFICATES

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.
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